Privacy & Cookies Policy

Jump to Cookie Policy

PRIVACY POLICY

INTRODUCTION

Web Services Integration Limited (Xceptor) is the operator and controller of www.xceptor.com (Website) and the following products and services:

Xceptor products and services together referred to as Xceptor Connect:

  • Our online training and certification content including tracking and reporting of user activity (Xceptor Academy)
  • Our internet forum where users can hold conversations in the form of posted messages (Xceptor Huddle)
  • Our documentation and resources repository (Xceptor Docs)
  • Our training environment where users can practise using sample files provided in the Xceptor Academy and/or Xceptor LMS training courses (Xceptor Sandbox).

Xceptor learning management system, an internet-based software application for the documentation, tracking, and reporting of training programs, classroom and online events, and training content accessible via https://academy.xceptor.com (Xceptor LMS).

Xceptor software support services (Xceptor Support).

Xceptor respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you use our Website and/or Xceptor Connect and tell you about your privacy rights and how the law protects you. For the purpose of this privacy notice, our Website, Xceptor Connect, Xceptor LMS, and Xceptor Support, and/or us providing other services to you will together be referred to as Xceptor Services.

1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy notice

This privacy notice aims to give you information on how Xceptor collects and processes your personal data through your use of Xceptor Services.

Xceptor Services are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and privacy policies and is not intended to override them.

Contact details

Any requests to remove or update your data should be addressed to:

  • support@xceptor.com where you need to update your Xceptor Connect or Xceptor LMS details and are receiving Xceptor Support services from us; and
  • hello@xceptor.com where you need to unsubscribe from receiving marketing materials from us. You can also unsubscribe from marketing materials by following the unsubscribe link at the bottom of correspondence received.

We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your EU rights or general privacy matters, please email our Representative at eurep@itgovernance.eu Please ensure to include our company name in any correspondence you send to our Representative.

Any other questions about this privacy notice, including any requests to exercise your legal rights, please contact Xceptor’s legal team by send us an email at legalteam@xceptor.com or write to Legal Team, Web Services Integration Limited, 85 Gresham Street, London EC2V 7NQ.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

We keep this privacy notice under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We will endeavour to update your personal data within twenty (20) working days of any new or updated personal data being provided to us, in order to ensure that the personal data we hold about you is as accurate and up to date as possible.

Third-party links

Xceptor Services may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Xceptor Services, we encourage you to read the privacy policy of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes name, user ID or similar identifier, name of company you work for or with, country of residence, company ID, job description/title, department, account type, and date of birth.
  • Contact Data includes address, email address and telephone numbers.
  • Financial Data includes bank account and payment details.
  • Transaction Data includes details about payments to and from you, other details of products and services you have purchased from us, and if you contact us a record of that correspondence.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Xceptor Services.
  • Profile Data includes your username and password preferences, purchases or orders made by you, your interests, preferences, feedback and survey responses. It also includes information you may disclose to any of our employees solely for the purpose of allowing us to develop a more personal relationship with you.
  • Usage Data includes information about how you use our Xceptor Services. With regard to the Xceptor LMS and Xceptor Connect this may include course participation, course registration, attendance, course completion, and certification and assessment data.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you;

  • apply for our products or services;
  • create an account on Xceptor Connect;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.

Automated technologies or interactions. As you interact with Xceptor Services, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.

We may also collect Technical Data about you from analytics providers, advertising networks, and search information providers.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Please continue reading to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity Type of Data Lawful basis for processing, including basis of legitimate interest
To register you as a new user Identity, Contact, and Profile data Performance of a contract
To manage our relationship with you which will include notifying you about changes to our terms or privacy notice and asking you to leave a review or take a survey Identity, Contact, Profile, Usage and Marketing and Communications data Performance of a contract, necessary to comply with a legal obligation and/or necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To process and deliver your order including manage payments, fees and charges and collect and recover money owed to us Identity, Contact, Financial, Transaction, and Marketing and Communications data Performance of a contract with you and/or necessary for our legitimate interests (to recover debts due to us)
To administer and protect our business and that of Xceptor Group companies and Xceptor Services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Identity, Contact, and Technical data Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) and/or necessary to comply with a legal obligation
To enforce our rights under any contracts we have in place with you Identity, Contact, Profile, Usage, Technical, Financial, Transaction, and Marketing and Communications data Performance of a contract with you, necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) and/or (necessary to comply with a legal obligation
To deliver relevant Xceptor Services content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you Identity, Contact, Profile, Usage, Marketing and Communications, and Technical data Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve Xceptor Services, marketing, customer relationships and experiences Technical and Usage data Necessary for our legitimate interests (to define types of customers for our products and services, to keep Xceptor Services updated and relevant, to develop our business and to inform our marketing strategy)
Use of non-essential cookies for the function of the Website including those for advertising and marketing Technical and Usage Data Consent freely given, which is specific, informed and an unambiguous indication of your wish by which you, by a statement or clear affirmative action, signify agreement to the processing of personal data relating to you
To make suggestions and recommendations to you about services that may be of interest to you Identity, Contact, Profile, Usage, Technical, and Marketing and Communications data Necessary for our legitimate interests (to develop our products/services and grow our business)

 

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you or the business you represent have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the unsubscribe link at the bottom of correspondence received from us or emailing us at hello@xceptor.com.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Xceptor Services may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy below.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes set out in the table within the ‘Purposes for which we will use your personal data’ section above.

  • Internal Third Parties as set out in the Glossary (section 10 of this privacy notice).
  • External Third Parties as set out in the Glossary (section 10 of this privacy notice).
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We share your personal data with affiliated companies of Xceptor (Xceptor Group). This will involve transferring your data outside the European Economic Area (EEA).

We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules". For further details, see European Commission: Binding corporate rules.

Some of our External Third Parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe including binding corporate rules. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Where we have given you (or where you have chosen) a password which enables you to access Xceptor Service you are responsible for keeping this password confidential.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Xceptor Services. Any transmission is at your own risk. Once we have received your information, we will use appropriate security measures to prevent unauthorised access.

8. DATA RETENTION

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights’ (section 9 of this privacy notice) below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us. See ‘Contact Details’ (section 1 of this privacy notice) above for further information.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. GLOSSARY

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Consent means freely given consent, which is specific, informed and an unambiguous indication of your wish by which you, by a statement or clear affirmative action, signify agreement to the processing of personal data relating to you.

THIRD PARTIES

Internal Third Parties

Other companies in the Xceptor Group who are based in the US, Singapore and South Africa and provide support services.

External Third Parties

  • Service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf including but not limited to IT and system administration service, telemarketing, marketing, and despatch of corporate gift providers.
  • Cookiebot by Usercentrics for the purposes of obtaining consent for use of non-essential cookies.
  • Third party event organisers.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities.
  • When using data analytics to improve Xceptor Services, marketing, customer relationships and experiences we may use WalkMe which for security reasons may be required to collect your IP address, web application data (page title/URL) and geolocation (only country and city).  View their privacy policy here.

..........

COOKIE POLICY

Web Services Integration Limited (Xceptor) is the operator and controller of www.xceptor.com (Website) and the following:

Xceptor products and services together referred to as Xceptor Connect:

  • Our online training and certification content including tracking and reporting of user activity (Xceptor Academy)
  • Our internet forum where users can hold conversations in the form of posted messages (Xceptor Huddle)
  • Our documentation and resources repository (Xceptor Docs)
  • Our training environment where users can practise using sample files provided in the Xceptor Academy and/or Xceptor LMS training courses (Xceptor Sandbox).

Xceptor learning management system, an internet-based software application for the documentation, tracking, and reporting of training programs, classroom and online events, and training content accessible via https://academy.xceptor.com (Xceptor LMS).

Xceptor software support services (Xceptor Support).

For the purpose of this cookie policy, our Website, Xceptor Connect, Xceptor LMS, Xceptor Support, and/or us providing other services to you will together be referred to as Xceptor Services. Xceptor Services use cookies to distinguish you from other users of Xceptor Services. This helps us to provide you with a good experience when you browse Xceptor Services and allows us to improve our services.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

You can find information about the cookies we use and the purposes for which we use them in the tables below:

Website Cookies

CATEGORY COOKIE ASSOCIATED SERVICE PURPOSE DURATION
Strictly necessary cookies

These are cookies that are required for the operation of the website.
checkForPermission bidr.io Determines whether the user has accepted the cookie consent box 1 day
dot_session dot.vu Used to identify a specific user session Session
test_cookie doubleclick.net Used to check if the user's browser supports cookies 1 day
visid_incap_# forrester.com Preserves users states across page requests 1 year
incap_ses_# forrester.com Preserves users states across page requests Session
__cf_bm glassdoor.co.uk This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website 1 day
glassdoor.com
hubspot
vimeo.com
AWSALB glassdoor.co.uk Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience 6 days
AWSALBCORS glassdoor.co.uk Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience 6 days
SameSite glassdoor.co.uk Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor 1 day
JSESSIONID glassdoor.co.uk Preserves users states across page requests 1 day
CONSENT google.com Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website 2 years
youtube.com
_GRECAPTCHA google.com This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website 179 days
rc::a google.com This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website Persistent
rc::c google.com This cookie is used to distinguish between humans and bots Session
rc::b google.com This cookie is used to distinguish between humans and bots Session
li_gc linkedin.com Stores the user's cookie consent state for the current domain 2 years
embed/v3/counters.gif perf.hsforms.com Used to implement forms on the website Session
ARRAffinity xceptor.com Used to distribute traffic to the website on several servers in order to optimise response times Session
ARRAffinitySameSite xceptor.com Used to distribute traffic to the website on several servers in order to optimise response times Session
CookieConsent xceptor.com Stores the user's cookie consent state for the current domain 1 year
Functionality cookies

These cookies allow our Website to remember choices you make and provide more enhanced personal features.

These cookies cannot track your browsing activity on other websites. They do not gather information about you that could be used for advertising or remembering where you have been on the Internet outside of our Website.
CookieConsentBulkSetting-# cookiebot.com Enables cookie consent across multiple websites Persistent
GSESSIONID glassdoor.co.uk Used to track which users have shown interest in what job postings. The cookie ensures that the most relevant job postings are shown to the specific user 1 day
cass glassdoor.co.uk Used to track which users have shown interest in what job postings. The cookie ensures that the most relevant job postings are shown to the specific user 1 day
asst glassdoor.co.uk Used to track which users have shown interest in what job postings. The cookie ensures that the most relevant job postings are shown to the specific user 1 day
alr glassdoor.co.uk Used to track which users have shown interest in what job postings. The cookie ensures that the most relevant job postings are shown to the specific user 1 day
Analytical or performance and targeting cookies

Analytical or performance cookies allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

Targeting cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website more relevant to your interests. We may also share this information with third parties for this purpose.
ADRUM_BT1 glassdoor.co.uk This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website 1 day
gdsid glassdoor.co.uk Used to track which users have shown interest in what job postings. The cookie ensures that the most relevant job postings are shown to the specific user 1 day
ADRUM_BTa glassdoor.co.uk This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website 1 day
collect google-analytics.com Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels Session
AnalyticsSyncHistory linkedin.com Used in connection with data-synchronization with third-party analysis service 29 days
personalization_id twitter.com This cookie is set by Twitter - The cookie allows the visitor to share content from the website onto their Twitter profile 2 years
vuid vimeo.com Collects data on the user's visits to the website, such as which pages have been read 2 years
hjViewportId xceptor.com Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes Session
_hjRecordingLastActivity xceptor.com Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes Session
_huTLDTest xceptor.com Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator Session
_hjSessionUser_# xceptor.com Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read 1 year
_hjFirstSeen xceptor.com This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website 1 day
_hjIncludedInSessionSample xceptor.com Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization 1 day
_hjSession_# xceptor.com Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read 1 day
_hjAbsoluteSession
InProgress
xceptor.com This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice 1 day
__hstc xceptor.com Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes 179 days
hubspotutk xceptor.com Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes 179 days
__hssrc xceptor.com Used to recognise the visitor's browser upon reentry on the website Session
__hssc xceptor.com Identifies if the cookie data needs to be updated in the visitor's browser 1 day
_ga_# xceptor.com Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit 2 years
_ga xceptor.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website 2 years
_gid xceptor.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website 1 day
_gat xceptor.com Used by Google Analytics to throttle request rate 1 day
bito bidr.io Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers 1 year
bitolsSecure bidr.io Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers 1 year
MUID bing.com Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains 1 year
tuuid company-target.com Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads 2 years
tuuid_lu company-target.com Contains a unique visitor ID, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize advertisement relevance and ensure that the visitor does not see the same ads multiple times 2 years
validateCookie company-target.com Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes Session
dot_v_3279 dot.vu Used to recognize a visitor in future visits to any interactive experience belonging to the same Dot.vu client account 1 year
IDE doubleclick.net Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user 1 year
pagead/landing doubleclick.net Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement Session
google.com
segment/modify/#;;pixel flashtalking.com This cookie is used to assign specific visitors into segments, this segmentation is based on visitor behavior on the website - the segmentation can be used to target larger groups Session
segment/2/read/a;;pixel flashtalking.com This cookie is used to assign specific visitors into segments, this segmentation is based on visitor behavior on the website - the segmentation can be used to target larger groups Session
spot/# flashtalking.com
Session
flashtalkingad1 flashtalking.com Used to regiser what ads the user has seen 2 years
gdld glassdoor.co.uk Used to track which users have shown interest in what job postings. The cookie ensures that the most relevant job postings are shown to the specific user 10 years
trs glassdoor.co.uk Used to track which users have shown interest in what job postings. The cookie ensures that the most relevant job postings are shown to the specific user 1 year
___utmvc# go.forrester.com Collects information on visitor behaviour on multiple websites. This information is used on the website, to optimize the relevance of advertisement 1 day
ads/ga-audiences google.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites Session
pagead/1p-user-list/# google.com Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites Session
__ptq.gif hubspot.com Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels Session
lang linkedin.com Set by LinkedIn when a web page contains an embedded "Follow us" panel Session
bscookie linkedin.com Used by the social networking service, LinkedIn, for tracking the use of embedded services 2 years
bcookie linkedin.com Used by the social networking service, LinkedIn, for tracking the use of embedded services 2 years
lidc linkedin.com Used by the social networking service, LinkedIn, for tracking the use of embedded services 1 day
UserMatchHistory linkedin.com Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor 29 days
mucs_ads t.co Used to enable social sharing from our website 2 years
i/adsct t.co The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through Twitter advertisement content Session
twitter.com
_hjRecordingEnabled xceptor.com This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange Session
_uetsid_exp xceptor.com Contains the expiry-date for the cookie with corresponding name Persistent
_uetvid xceptor.com Used to track visitors on multiple websites, to present relevant advertisement based on the visitor's preferences Persistent
_uetvid_exp xceptor.com Contains the expiry-date for the cookie with corresponding name Persistent
_uetsid xceptor.com Used to track visitors on multiple websites, to present relevant advertisement based on the visitor's preferences Persistent
_uetsid xceptor.com Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement 1 day
_uetvid xceptor.com Used to track visitors on multiple websites, to present relevant advertisement based on the visitor's preferences 1 year
_gcl_au xceptor.com Used by Google AdSense for experimenting with advertisement efficiency across websites using their services 3 months
YSC youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen Session
VISITOR_INFO1_LIVE youtube.com Tries to estimate the users' bandwidth on pages with integrated YouTube videos 179 days
yt-remote-device-id youtube.com Stores the user's video player preferences using embedded YouTube video Persistent
ytidb::LAST_RESULT_ENTRY_KEY youtube.com Stores the user's video player preferences using embedded YouTube video Persistent
yt-remote-connected-devices youtube.com Stores the user's video player preferences using embedded YouTube video Persistent
yt-remote-session-app youtube.com Stores the user's video player preferences using embedded YouTube video Session
yt-remote-cast-installed youtube.com Stores the user's video player preferences using embedded YouTube video Session
yt-remote-session-name youtube.com Stores the user's video player preferences using embedded YouTube video Session
yt-remote-cast-available youtube.com Stores the user's video player preferences using embedded YouTube video Session
yt-remote-fast-check-period youtube.com Stores the user's video player preferences using embedded YouTube video Session
yt.innertube::requests youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen Persistent
yt.innertube::nextld youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen Persistent

 

Xceptor Connect Cookies

CATEGORY PLATFORM COOKIE ASSOCIATED SERVICE PURPOSE DURATION
Strictly necessary cookies

These are cookies that are required for the operation of Xceptor Connect. They include, for example, cookies that enable you to log into secure areas of our Xceptor Connect.
Xceptor Connect .AspNetCore.AzureAD
B2CCookie
sso.xceptor.com Used for logging in users and authorization of a user session Session
ARRAffinity connect.xceptor.com Used to ensure users “stick” to a particular origin webserver for all requests Session
ARRAffinitySameSite connect.xceptor.com Used for load balancing requests Session
Xceptor Docs .AspNetCore.AzureAD
B2CCookie
sso.xceptor.com Used for logging in users and authorization of a user session Session
ARRAffinity docs.xceptor.com Used to ensure users “stick” to a particular origin webserver for all requests Session
ARRAffinitySameSite docs.xceptor.com Used for load balancing requests Session
user docs.xceptor.com Used for in site permissions Session
Xceptor Academy YII_CSRF_TOKEN academy.xceptor.com Used to prevent cross site request forgery exploits Session
backend_*_*_*_saas academy.xceptor.com Used to identify AWS region Session
docebo_session academy.xceptor.com Used to track session related information Session
hyra_access_token academy.xceptor.com Used to get access to Hydra's API services Session
remember_me academy.xceptor.com Used to implement the "Remember me" functionality Session
id_transaction academy.xceptor.com Used to maintain ecommerce transaction ID for payment gateways integration (eg Zuora) Session
SimpleSAMLAuthToken academy.xceptor.com Used to handle SSO with SAML identiy Providers Session
mprtcid_* academy.xceptor.com Used to save course ratings attempts by users Session
max_login_attempts_
reached_expire_time
academy.xceptor.com Used to track failed login attempts Session
failed_login_attempts academy.xceptor.com Used to track failed login attempts Session
reseller_cookie academy.xceptor.com Used to track login by resellers Session
AWSALB AWS Generated by AWS to handle loading balancing Session
AWSALBCORS AWS Generated by AWS to handle loading balancing. It has an explicit SameSite attribute set because of changes made from Chrome 80 and upwards Session
d-eu-c-ecs academy.xceptor.com Tracks the AWS region and is used internally by Devops Team for diagnostics Session
r academy.xceptor.com Tracks the AWS region and is used internally by Devops Team for diagnostics Session
cookie_privacy_policy academy.xceptor.com Used to hide the Privacy Policy banner when user has accepted it Session
SAML_login_counter academy.xceptor.com Used to count SAML Login. Used to count the failed login attempts from the same browser in the last 10 seconds. If the counter reaches 5 then the cookie “SAML_login_disabled” is created to block the redirects to IdP. Session
SAML_login_disabled academy.xceptor.com Used to break loops when there is a wrong configuration of SAML in place. The system, at 5 failed logins within 10 seconds, no longer tries to redirect. The cookie is set when the “SAML_login_counter” reaches 5, disabling the redirects to IdP. Session
SimpleSAMLSessionID academy.xceptor.com Stores SAMLSessionId Session
Xceptor Huddle email discourse.org Used during account creation Session
destination_url discourse.org Used during login to direct to the requested page Session
authentication_data discourse.org Used during full-screen login to return data to the JavaScript application next page view
fsl discourse.org Full screen login client setting Session
theme_key discourse.org Client them personalization. Only used when 'make this my default theme on all my devices' unselected Persistent
cn discourse.org Client clear notifications. Persistent
_bypass_cache discourse.org Used with 'fsl' for full screen login Session
_t discourse.org User authentication token cookie. SiteSetting.maximimum_
session_age.hours.from
_now
60 days
_forum_session discourse.org Session cookie Session
dosp discourse.org Temporary cookie that informs client denial of service protection in place next page view
Xceptor Sandbox ARRAffinity app.xceptor.com Used to ensure users “stick” to a particular origin webserver for all requests Session
ARRAffinitySameSite app.xceptor.com Used for load balancing requests Session
xaas-proxy app.xceptor.com Used for load balancing / routing requests Session
XC-Authorization app.xceptor.com Xceptor application authentication 1 day
Analytical or performance and targeting cookies

Analytical or performance cookies allow us to recognise and count the number of visitors and to see how visitors move around Xceptor Connect when they are using it. This helps us to improve the way Xceptor Connect work, for example, by ensuring that users are finding what they are looking for easily.

Targeting cookies record your visit to Xceptor Connect, the pages you have visited and the links you have followed. We will use this information to make Xceptor Connect more relevant to your interests. We may also share this information with third parties for this purpose.
Xceptor Connect ai_session connect.xceptor.com Used to collect page requests data, that can be used for supporting end user and general statistics 1 day
ai_user connect.xceptor.com Used to collect page requests data, that can be used for supporting end user and general statistics 1 day
Xceptor Docs ai_session docs.xceptor.com Used to collect page requests data, that can be used for supporting end user and general statistics 1 day
ai_user docs.xceptor.com Used to collect page requests data, that can be used for supporting end user and general statistics 1 day
Xceptor Academy _pendo_accountId.* Pendo Unique platform account identifier used by Pendo to provide statistical data aggregation for the purpose of analyzing the platform usage and improving its design Persistent
_pendo_meta.* Pendo Anonymized statistical cookie used by Pendo to provide statistical data aggregation for the purpose of analyzing platform usage and improving its design Persistent
_pendo_visitorId.* Pendo Anonymized statistical cookie used by Pendo to provide statistical data aggregation for the purpose of analyzing platform usage and improving its design Persistent
intercom-session-jeycegl2 academy.xceptor.com Use to implement the real time chat functionality for contacting the support/sales team. Session
Functionality cookies

These cookies allow our Xceptor Connect to remember choices you make and provide more enhanced, personal features.

These cookies cannot track your browsing activity on other websites. They do not gather any information about you that could be used for advertising or remembering where you have been on the Internet outside of our Xceptor Connect.
Xceptor Academy dashlet_display_style
_*
academy.xceptor.com Used to save preferences for legacy (6.9) dashboard widgets Session
dashlet_display_style
_*
_public
academy.xceptor.com Used to save preferences for the dashboard widgets of theme 6.9 (Public Catalog) Session
userManagementSel
ectedColumns
academy.xceptor.com Used to save column selection preferences in legacy (6.9) user management Session
userman_selected_
grid_columns
academy.xceptor.com Used to store a custom selection of the selected columns Session
userman-fancytree-active academy.xceptor.com Used to save orgchart node preferences Session
userman-fancytree-expanded academy.xceptor.com Used to save the organization chart node preferences Session
userman-tree-collapse academy.xceptor.com Used to save the organization chart node preferences Session
lorepocat-fancytree-active academy.xceptor.com Used to save the organization chart node preferences Session
lorepocat-fancytree-expanded academy.xceptor.com Used to save the organization chart node preferences Session
lorepocat-fancytree-focus academy.xceptor.com Used to save the organization chart node preferences Session
grid-filter-waiting=users-course-* academy.xceptor.com Used to save the organization chart node preferences Session
hash-route academy.xceptor.com Used to encode URLs for redirects handling Session
improvement_areas_
profiling_reminder
academy.xceptor.com Used to toggle the dialog box about the My Areas of Interest channel activation Session
can-open-improvements-area-dialogs academy.xceptor.com Used to toggle the skill profiling dialog box of Docebo Discover Session
e-signature-configuration-prompt academy.xceptor.com Used to toggle dialog box of E-Signature OTP activation Persistent
{appname}.Language academy.xceptor.com Used by theme 6.9 to set and restore the platform language Session
blocksPosition academy.xceptor.com Used by theme 6.9 to store the items’ order when manually repositioning dashboard list items Session
Xceptor Huddle __profilin discourse.org Developer only, used by rack-mini-profiler to bypass work Session

 

Some cookies we use are from third party companies to provide us with web analytics and intelligence about Xceptor Services, such as those stated in the table above us. Please note that third parties may also use cookies, over which we have no control. For more information on how these companies collect and use information on our behalf and to deactivate third party cookies, please refer to their privacy policies.

You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences when you first arrive at our Website where you will see a notice about our use of technology such as cookies, providing you with the opportunity to learn more and to choose which cookie technologies you wish to allow to access your device before confirming and proceeding. You can also change these settings at any later point by going to your cookie settings. You can also disable cookies by changing the settings on your browser that allows you to refuse the setting of all or some cookies.

The effect of disabling non-essential cookies depends on which cookies you disable, but in general you may not be able to access all or part of the Xceptor Services if all the non-essential cookies are switched off.