Xceptor client outreach can empower your operational teams to create fully auditable, complex, high value customer communication programs. Increasing your ability to communicate at scale.
Key benefits include:
Set up outreach initiatives in a matter of hours. Enabling you to promptly respond to sudden market or organizational events.
Track responses in a fully audited manner. Automatically chase non responses, prompting customers to provide requested information, and escalate where required.
Rapidly extract data from returned responses and distribute to downstream systems. Removing the need to re-key information, speeding up program completion and removing costly, manual entry mistakes.
Accelerate your case management with automated case creation which matches customer responses back to the case file. Track cases throughout the outreach lifecycle for improved productivity.
Improved processing - achieve 90%+ straight-through processing across all asset classes, including commodities, rates, credit, foreign exchange, money markets and derivatives.